Security Centre

Online security measures at Parmenion

At Parmenion we take the security of client money and details extremely seriously.

A robust registration process and dual layer of security authentication helps us protect against fraudsters trying to access client details.

We protect clients in a number of different ways.

Clients online access

For clients wishing to set up online access to their portfolios, as part of our Portfolio Builder, Parmenion ask for a mobile telephone number.

We use SMS messages initially to confirm client login details, and post login set-up we use SMS as a simple way to verify online account updates.

Important portfolio changes will require a PIN code that is sent by SMS in order for clients to confirm the changes, meaning that even if someone got hold of both the client username and password they would still require the additional details that had been sent to the mobile telephone number.

Please note: It is important that a valid mobile number is entered as part of the setup process to enable us to send these codes via SMS. Some landlines do accept texts but quite often this requires the client to unblock/subscribe to this service with their provider and so we cannot guarantee that using a landline will mean a client can receive an SMS sent by us.

Logging out

You should always use the log out button when you have finished using the website. This ensures the connection is closed and cannot be accessed by anyone else. Tip: For added security click the log out button and also close the browser.

When you are using our online service, if it seems you are inactive, the system will log you out after a period of no activity. This helps to protect you if you have left your computer unattended.

The padlock in your address bar

  When you and your clients log into our online secure service you will notice that the address bar (which starts ‘https://’) has a  padlock displayed.

This signifies that the website has an extra level of security and all information on the website or that we send you is encrypted.

Passwords and PIN codes

At Parmenion we will never ask for your password or PIN code, it is important that you never give your password or PIN code to anyone. If you suspect someone does know your password or PIN code, it is important you go to your account settings and change your password in the security section.

Suspicious emails

At Parmenion we will never ask customers for any personal information by email. You should not respond to any email asking you for your password or PIN. We will also never send personal details via email and will never request you to send them to us.

If you receive any suspicious emails please contact us on 0345 519 0100 or email us on