Our commitment to putting customers first remains as important as ever, and 2024 has been no exception.
We've been busy making sure our superior service is delivered consistently in all areas of our business. Everything from the hours spent training our teams so you get correct answers right away, to ensuring vital support is in place for vulnerable customers, we've made it a priority.
Above all we're leading the way in doing our duty to ensure we're delivering the right outcomes for your clients. Whether it's improving our client reports and communications or offering insightful webinars about Consumer Duty, we're here to support you.
Results that speak for themselves
Making tomorrow better than today is our way of life. We're proud to share that so far in 2024 we've beaten our 2023 service stats – continuing our mission to put customers first.
From November 2023 until November 2024, 88% of calls were answered in 20 seconds or less, and 96% of emails were responded to in less than 48 hours – both improvements from our 2023 record.
Our real-time live chat support, continually monitored by our Client Services team, remains one of the best. But don't just take our word for it – advisers, paraplanners and administrators who've used live chat have rated us an incredible 4.8 out of 5.
Exceeding expectations is what we do. We understand your time is valuable, so we take the hard work off your plate, saving you from chasing up other providers. We processed, or queried, 100% of new business applications within 24 hours, and manually chased 97% of transfers within 10 days.
We're grateful for our knowledgeable Client Services and Operations teams whose dedication and commitment doesn't go unnoticed.
What do our customers say?
"Putting the competition to shame. Keep it up - thank you!"
"Your Client Services Team are absolutely great, always easy to get hold of, very friendly and helpful. As well as your platform being so easy to use, this is why I keep using you"
"Amazing response and effort to resolve my query and get to the bottom of the issue in a professional and friendly manner. Exceptionally helpful and dedicated to exemplary customer service, as always"
So what?
We know advisers are calling for change. Shocking statistics from our research with The Lang Cat, reveal that 95% of the profession have had to apologise to their clients on behalf of providers in the last year.
We also understand that bad customer service can cost you and your firm valuable clients, profits, and hinder business growth.
That's why we go the extra mile to make sure you get the service you deserve and need.
Want to work with us?
Get in touch today to experience a platform that puts customers first.
This article is for financial professionals only. Any information contained within is of a general nature and should not be construed as a form of personal recommendation or financial advice. Nor is the information to be considered an offer or solicitation to deal in any financial instrument or to engage in any investment service or activity. Parmenion accepts no duty of care or liability for loss arising from any person acting, or refraining from acting, as a result of any information contained within this article. All investment carries risk. The value of investments, and the income from them, can go down as well as up and investors may get back less than they put in. Past performance is not a reliable indicator of future returns.
