2025 service so far - exceptional support
At Parmenion, we’re proud to continue standing by our promise to deliver unparalleled customer service and operational excellence.
So far in 2025, we’ve raised the bar even higher, making sure that every aspect of our support process helps you focus on what matters most - your clients.
Check out our standout performance...
People behind the numbers
Our dedicated Client Services team is the backbone of our success, answering your calls and live chats with the efficiency you expect. In 2025, we’ve continued to meet our goal of answering 92% of calls in under 20 seconds, while maintaining a glowing 4.8/5 stars rating for our live chat service. Every day, they’re working hard to make sure your experience with us is seamless and fast.
Behind the scenes, our Operations Teams are keeping things running smoothly. We process all client applications the same day they’re received and manually follow up on all client transfers within 10 days - a key area we know is vital to your business. We’re committed to making sure you can always rely on us for timely and accurate support.
Our promise to you in 2025
In 2025, our commitment to delivering exceptional customer service remains unwavering. Whether it’s answering your calls, resolving queries, or handling complex client transfers, we’re focused on putting your needs first. Our goal is not only to earn your trust but to give you back precious time to spend with your clients.
By continuously improving our service, we aim to exceed your expectations every step of the way. With a dedication to both operational efficiency and a customer-first approach, we're proud to support your business’s growth in 2025 and beyond.
I’m incredibly proud of the team and the support we provide to financial advisers and their teams. The results are a real testament to the team’s dedication, knowledge, and care. Superheroes in headsets? Absolutely - making life easier for advisers and their teams, one call at a time.
Leah Wilkins
Head of Client Services Intermediary
Experience the difference with us
Are you ready to experience customer service at its finest? Get in touch today and see firsthand how our team’s exceptional support can help your business thrive in 2025.
This article is for financial professionals only. Any information contained within is of a general nature and should not be construed as a form of personal recommendation or financial advice. Nor is the information to be considered an offer or solicitation to deal in any financial instrument or to engage in any investment service or activity.
Parmenion accepts no duty of care or liability for loss arising from any person acting, or refraining from acting, as a result of any information contained within this article. All investment carries risk. The value of investments, and the income from them, can go down as well as up and investors may get back less than they put in. Past performance is not a reliable indicator of future returns.
