Terms and Conditions
Introduction
These Terms set out the rights and responsibilities you have with us as a Client and form a legally binding agreement between you and us (except where expressly stated). Section 1 must be read in conjunction with the subsequent additional sections should they apply to the service we are providing to you, not all services will apply to all clients:
- Section 1 – Platform Services
- Section 2 – Additional Terms for the GIA (General Investment Account)
- Section 3 – Additional Terms for the Stocks & Shares ISA and JISA
- Section 4 – Additional Terms for the Parmenion SIPP
- Section 5 – Additional Terms for Discretionary Investment Management Services
- Section 6 - Additional Terms for Advisory Services
- Section 7 – Investments, corporate actions and risk warnings
- Section 8 – Definitions
Your Financial Adviser will be able to guide you if you are unsure which terms apply to you.
Terms & Conditions Updates
We’re always keeping a close eye on our terms and conditions to make sure they’re kept in line with new processes and offerings.
Here’s a quick summary of the changes made over the last 12 months, if you’d like to view the latest terms, click the link above:
November 2025
- Section 1.6 Investment Solution & asset availability has been updated to clarify what happens when you become unallocated or when we have to move your investment solution to unmanaged (for example if you change adviser and the investment solution isn't available to them).
- Section 1.24 Charges has been updated to explain how we now work out DFM (discretionary fund management) charges when you switch between investment solutions. Now, when you move to a different investment solution mid-month, we’ll charge based on how long your money was in each investment solution. For example, if you switch on the 15th of the month, you'll pay for the first 15 days at the old solution's DFM charge, then the new solution's charge for the remaining days.
- Section 4.12 Taking benefits has been updated to explain that you no longer need a withdrawal declaration for your first withdrawal from your Parmenion SIPP.
July 2025
- Section 1.24 Charges has been updated to explain that we reserve the right to charge the minimum custody fee of 1p on cash balances between 1p and 20p inclusive.
- Section 3.4 ISA or JISA undertakings and liabilities has been updated to explain that your rights when it comes to requesting report and accounts for funds held in your ISA.
June 2025
- Section 4.13 Cancellation has been updated to clarify that if you've taken a lump sum or a taxable withdrawal from your pension within 30-days of opening your account, it might impact your ability to cancel, depending on the ceding provider.
October 2024
- Section 5 Additional Terms for Discretionary Investment Management Services and 8 Definitions have been updated to reflect cases where Parmenion is appointed directly by the client as Investment Manager for their Portfolio (the ‘Client Parmenion DIM Service’).
- Section 1.24 Charges has been updated to clarify how charges are calculated when portfolios are linked, and when the type or basis of Adviser Charging changes during the month.