AI is no longer a technology trend. It's changing how people search for information, make decisions and interact with businesses.
In this latest Game Changers session, host Chris Larkin is joined by one a leading business futurist, Kate Ancketill, to explore what the next five years could in terms of evolving client expectations. Drawing on her Futurecast 2026–2030, Kate shares the trends she's watching, the technologies emerging now and the questions every advice business should be asking.
As a trusted innovation adviser to organisations including Google and Microsoft, Kate offers a practical perspective on what AI means for advisers today – and why waiting to engage with it may not be an option.
Rather than predicting the end of financial advice, Kate argues that AI will increase the value of the qualities technology can't easily replicate: trust, empathy, judgement and meaningful human conversations. As technical tasks become increasingly automated, these skills may become advisers' greatest differentiator.
The session also tackles many of the questions advisers are asking today, including data security, regulation, AI adoption, business efficiency and whether she thinks the technology will live up to the hype.
Watch on demand
Watch the recording at a time that suits you, download the supporting resources and complete the short assessment to receive one hour of accredited CPD.
Rethinking Retirement
If you'd like another hour of accredited CPD, you can also watch our previous Game Changers session with Age Rebel Lyndsey Simpson on demand and complete the assessment to receive your certificate.
