Staying focused as lockdown continues

If there’s one thing we’re all staying at Parmenion, it’s focused on maintaining the 5 star customer service our customers have come to expect, even during lockdown.

We’ve remained open for business throughout the Covid crisis, with the vast majority of our team working remotely. Just a handful of people are office based on two week rotations – and we’re all very grateful to our red and blue team stars for doing their bit.

For everyone else, it’s very much business as usual. All our service channels are open – phone, email, Livechat – and even in the period since 23rd March, our response times are as swift as ever. We’re still answering 94% of calls within 20 seconds or less. Our Livechat service has never been busier, and we’re delighted to see advisers rating it 4.7/5 for service.

Meanwhile, visits to our Knowledgebase – our online repository of essential information for advisers and paraplanners – has seen an increase in visits of nearly 300%.

That’s why we’ve created this new infographic.

A colourful infographic sowing Parmenion's Client Services yearly round up from May 2019 to April 2020

It’s designed especially to celebrate the outstanding commitment of our customer service team over the past year. And as you can see, they’ve been maintaining their high standards even in these difficult circumstances. We couldn’t be prouder of them.

This article is for financial professionals only. Any information contained within is of a general nature and should not be construed as a form of personal recommendation or financial advice. Nor is the information to be considered an offer or solicitation to deal in any financial instrument or to engage in any investment service or activity. Parmenion accepts no duty of care or liability for loss arising from any person acting, or refraining from acting, as a result of any information contained within this article. All investment carries risk. The value of investments, and the income from them, can go down as well as up and investors may get back less than they put in. Past performance is not a reliable indicator of future returns.  

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