Welcome to Parmenion

Information for Canada Life's The Retirement Account (TRA) customers.

Before you get started

For anything about the TRA closure, your options, your Canada Life account, your Secure Income payments, or dates, please visit Canada Life's The Retirement Account closure support hub.

Canada Life TRA Closure Support Hub
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Who we are

We're Parmenion, an investment platform that's been looking after pensions and investments since 2007. We're adviser led, which means we work with financial advisers rather than directly with their clients. We provide the pension account, the technology, and the investment services your adviser uses to manage your money, once you've agreed your plans with them.

About us
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Why Canada Life chose us

Canada Life selected us after assessing the market and considering a number of providers. They believe our pension, investment, and retirement services can provide an appropriate ongoing home for affected customers, and they're confident customers will be well supported.

A bit about us

We look after pensions and investments for 76,242 UK clients

Our platform, pension, and investment services are Defaqto Gold Service Rated for 2026

We work with 5,000 financial advice firms across the UK

We segregate your money and assets from our own, and your investments with us are covered by the Financial Services Compensation Scheme (FSCS)

What happens next

Canada Life plans to start moving pensions to us on 13 November 2026. Most transfers complete within about ten working days.

Shortly after the transfer begins, we'll send you a Welcome Pack. It includes your welcome letter, an illustration for your Parmenion SIPP, and a report covering your investments and charges. If we hold an email address and mobile number for you, we'll also set you up with online access so you can see your account whenever you want to.

Your Canada Life letter, Account Summary, Customer Guide and support hub explain the transfer itself, including what you need to do if you'd rather choose a different option.

If you want to choose another option, Canada Life needs to hear from you before 30 October 2026.

If you have Secure Income

Your payments carry on after the transfer. Canada Life will keep paying your Secure Income into your Parmenion SIPP, gross of income tax.

Buying new Secure Income works differently. From 9 November 2026, new purchases won't be available while we work with Canada Life to make the product available on our platform. We expect it to be available in early 2027.

Your adviser will manage your account with us, just as they do today with Canada Life.

Canada Life has already been in touch with them about the closure. We've also been in touch to help get them signed up and onboarded.

Your pension can still transfer to us. But because we're adviser led, some things won't be available to you until you appoint one. You won't be able to switch investments, make new contributions, or set up new tax-free cash payments.

You'll still receive any regular income or Secure Income payments already set up before the transfer, and you can still make certain withdrawals. You can appoint an adviser at any time or transfer your pension to another provider.

If you'd like to find an adviser, your Canada Life Customer Guide and Support Hub explain where to look.

Once your pension has transferred, we're here to help

Before the transfer, please contact Canada Life using the details below: