Need additional support?

At Parmenion, we know that some of our customers may face difficult and potentially life changing events at any point in their lives. So if you need extra support, we’re here to help.

Please note:
  • Parmenion don’t offer financial advice.
  • Past performance doesn’t guarantee future returns.
  • Investments can go down and up, and you may get back less than you invest.
  • There’s no guarantee that the investments will meet their objectives.

Extra support when you need it

At Parmenion, we believe everyone deserves to be treated with empathy and respect – especially when life changes make dealing with your finances a little harder.

Our aim is to provide a service that’s flexible and adapts to support your needs, so you always feel supported and confident about your investments.

Understanding your needs

If there’s something making things tougher than usual – whether it’s a change in your health, a bereavement, or challenges with paperwork or digital systems – please let us know.

We’ll take the time to understand what support would help, adapt our service where possible, and make a note on your account so you don’t have to tell us again.

When you might ask us for extra support

There are many reasons you might need a little more help. For example, if you’re:

  • Living with or recovering from a long-term health condition
  • Coping with the loss of someone close, or a change in your household circumstances
  • Finding forms or reports difficult because of language barriers, learning differences, or unfamiliar financial terms
  • Experiencing emotional stress, anxiety, or other mental health challenges
  • Having difficulties with mobility, hearing, sight, or other sensory issues

If any of these apply – or if there is something else making things harder – please let us know. We’ll always do our best to make things easier for you.

How to reach us

You can get in touch in the way that feels most comfortable for you:

  • Contact us directly: by telephone on 0117 204 7678 or by email at clientservices@parmenion.co.uk
  • Speak with your financial adviser: they can share the information with us on your behalf

Our promise

Our team is trained to recognise when someone may be finding things difficult, and we’ll always listen with patience and respect to make sure we give you the support you need.

We’ll always protect your privacy at every stop. Any information you share will be kept confidential and only held for as long as needed to support you.

Other support available

There are many independent organisations that offer free, confidential information, guidance and emotional support.

Whether you’re dealing with money worries, bereavement, health challenges, or accessibility support, the following services may be able to help:

MoneyHelper

Free, impartial guidance on money and financial wellbeing, including managing debt, budgeting, and major life changes. moneyhelper.org.uk or call 0800 138 7777

Citizens Advice

Independent advice on money, housing, benefits, and consumer rights.
citizensadvice.org.uk or call 0800 144 8848

Samaritans

24-hour emotional support if you’re struggling to cope or need someone to talk to.
samaritans.org or call 116 123

Age UK

Support and advice for older people, including help with finances, care, and wellbeing.
ageuk.org.uk or call 0800 678 1602

Mind

Advice and information on mental health and wellbeing.
mind.org.uk or call 0300 123 3393