Uncover the Truth: The Impact of Poor Platform Service
Discover the harsh reality of the state of platform service, and how it impacts client relationships, fees, and business growth. Backed by independent research from the Lang Cat, this report exposes startling truths.
How big is the problem?
The findings here show an industry that – as a whole – is not functioning at all well for its adviser customers. The data tells us that a massive 88% of you have had to apologise to clients becuase of poor platform service, and that 81% of you say poor platform service has a significant impact on your day-to-day working lives.
And what's the impact?
Not only does platform service impact how your clients feel about pensions and investments. It impacts the fees you charge your clients. It impacts the number of clients you’re able to service. And when it’s just not good enough, it hampers the growth of your business.
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Who are Parmenion?
We're a forward-looking investment platform with cutting-edge technology, dedicated to providing an exceptional customer experience.
We believe in the power of partnership to help advice businesses thrive and share the frustration felt by profession when outdated processes hinder its full potential. We believe current experiences fall short of the service standards you expect. This research proves it.
...as we walked through some of the results, one thing jumped out. Thing you like most about your primary platform? Service. Thing that frustrates you the most? Service. Thing you’d change the most about your platform? Service. Where you’d invest money in the sector if it were up to you? You know the answer by now.
Steve Nelson
Insight Director, the lang cat